Refund and Cancellation

Thank you for purchasing our courses. At Certybox, a business unit of Singh and Kamra Educational Private Limited, we strive to provide a rewarding learning experience to all users, whether it is through instructor-led or self-paced training.

As with any online purchase, certain terms and conditions govern our Cancellation and Refund Policy. By purchasing a course from Certybox, you agree to our Terms of Use, Privacy Policy, and Refund Policy as outlined below.

1. Cancellation & Refunds: Online Training

For Self-Paced Learning Courses

• You may raise a refund request within 7 days of course purchase.
• No refund will be issued if:
  
  • The participant has accessed more than 25% of the content, or
  • The E-book has been downloaded.
• Refund requests after 7 days of purchase will not be accepted.

For Instructor-Led Training

• You may raise a refund request within 7 days of course purchase.
• No refund will be issued if:
  
  • The participant has accessed more than 25% of content,
  • Has attended more than one day of live sessions, or
  • Has downloaded the E-book.
• Refund requests after 7 days of purchase will not be accepted.

For Master Programs

• No refund will be applicable once part or full payment is made.

2. Cancellation & Refunds: Classroom Training

Certybox reserves the right to cancel/postpone an event due to circumstances such as:

• Insufficient enrollments,
• Instructor unavailability, or
• Force majeure events (natural disasters, political unrest, etc.)

In such cases:

• Full course fees will be refunded if refund request is made within 10 days of purchase.
• Learners who exceed the 10-day window will be:
  
  • Rescheduled to the next available classroom batch or
  • Shifted to the live virtual class without additional cost.

If a participant cancels:

• 10 or more business days before the event: 10% administrative fee will be deducted, and the rest refunded.
• Less than 10 business days before the event: No refund.
• No refunds/credits for no-shows or partial attendance.

3. Refunds: Duplicate Payment

• In the case of a duplicate payment, the amount will be refunded via the original payment method within 7 working days of receiving the customer request at complaints@certybox.com.

4. Refund Initiation Process

• To request a refund, email complaints@certybox.com with your Order ID and a valid reason for the request.
• If the reason is deemed valid, the course price will be refunded after deducting an administrative fee.

5. Refund Processing Time

• All approved refunds will be processed within 7 to 21 working days from the date of approval, and the credited amount will reflect in your original payment method within 15 days after processing.

6. Important Notes

• The refund policy does not apply to part payments.
• Certybox reserves the right to modify these terms at any time without prior notice.