Refund and Cancellation

Thank you for purchasing our courses. At Certybox, we are committed to providing a rewarding learning experience through both instructor-led and self-paced training.

By purchasing any course from Certybox, you agree to comply with our Terms of Use, Privacy Policy, and the Cancellation and Refund Policy outlined below.

1. Cancellation & Refunds: Online Training

For Self-Paced Learning Courses

• Refund requests must be raised within 7 calendar days of purchase.
• No refund will be issued if:
  
  • The participant has accessed more than 25% of the course content, or
  • The accompanying E-book has been downloaded.
• Refund requests received after 7 days of purchase will not be accepted.

For Instructor-Led Training

• Refund requests must be raised within 7 calendar days of purchase.
• No refund will be issued if:
  
  • The participant has accessed more than 25% of the course content, or
  • The participant has attended more than one (1) live session, or
  • The accompanying E-book has been downloaded.
• Refund requests received after 7 days of purchase will not be accepted.

For Master Programs

• Once part payment or full payment is made, no refund shall be applicable under any circumstances.

2. Cancellation & Refunds: Live Training

Certybox reserves the right to cancel or postpone classroom training due to unforeseen circumstances including, but not limited to:

• Insufficient enrollments,
• Instructor unavailability, or
• Force majeure events (e.g., natural disasters, political unrest, pandemic restrictions).

In such cases:

• If the refund request is raised within 10 calendar days of purchase, the full course fee will be refunded.
• Learners exceeding the 10-day period will be:
  
  • Rescheduled to the next available batch.

If the participant cancels on their own:

• 10 or more business days before the event: A 10% administrative fee will be deducted, and the balance refunded.
• Less than 10 business days before the event: No refund will be issued.
• No-shows or partial attendance: No refunds or credits will be provided.

3. Refunds: Duplicate Payment

In the event of a duplicate payment, the excess amount will be refunded via the original payment method within 7 working days of receiving a written request at complaints@certybox.com.

4. Refund Initiation Process

To initiate a refund request, the participant must:

• Send an email to complaints@certybox.com with the Order ID and a valid reason for the request.
• If the request meets the eligibility criteria outlined above, Certybox will process the refund after deducting any applicable administrative charges.

5. Refund Processing Timeline

• All approved refunds will be processed within 7 to 21 working days from the date of approval.
• The refunded amount will reflect in the customer’s original payment method within 15 additional days after processing.

6. Important Notes

• No refunds shall be applicable on part payments made towards any course.
• No refunds shall be applicable for courses purchased at an offer price, discounted rate, or under any promotional scheme.
• Certybox reserves the sole right to amend, revise, or update this Cancellation and Refund Policy at any time without prior notice.