ITIL (Information Technology Infrastructure Library) Foundation training helps in gaining knowledge about the core principles of IT practices for IT Service Management as developed by APM Group Ltd (APMG), a global accreditation body. The course encompasses the understanding on IT Infrastructure Library (ITIL) terminology, structure, and basic concepts required to increase business productivity and reliability. Participants are guided how to sync IT services with the business requirements to achieve the strategic objectives. The learning curve will provide information on identifying the technology, architecture, framework models, processes, functions, and roles.

Our ITIL Foundation training program is designed to help you right from the basics of ITIL services lifecycle, processes, ITSM’s best practices, and the interactions of the ITIL lifecycle phases to earning the ITIL Foundation certification. The hands-on training approach, the pedagogy that we follow, our skilled and experienced trainers with professional IT service management background, and online and offline tools enabled by technology, will help you to ace the exam. Our training is trusted by more than 30,000 learners.

This course is structured along the 5 ITIL lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. This course allows participants to bring positive changes in business, optimize customer experience and contribute to the improvement process of business by implementing ITSM’s best practices.

Skills-Gain skills which will enable you to demonstrate a basic understanding and implementation of the ITIL® framework.

Alignment-Our ITIL course curriculum is aligned to the curriculum laid down by PEOPLECERT for ITIL Foundation certification exam.

Outcome-Pass the ITIL certification exam and become a certified professional in the domain of Service Management.

Prerequisites
While there is no formal prerequisite for this training, however candidates with a strong interest in IT service management are the ideal participants for this course.

Deliverables

  • Instructor-led Training
  • ITIL® Foundation Exam (Optional)
  • e-Learning Access
  • 3 Simulated Mock Exams
  • 25 PMI PDUs for PMI Credential Holders

Course Curriculum

INTRODUCTION
WHAT IS ITIL®? Details 00:00:00
BEST PRACTICE Details 00:00:00
THE ITIL® FRAMEWORK Details 00:00:00
OVERVIEW OF ITIL® CERTIFICATIONS Details 00:00:00
SERVICE MANAGEMENT Details 00:00:00
PROCESSES AND FUNCTIONS Details 00:00:00
ROLES Details 00:00:00
SERVICE STRATEGY
PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE STRATEGY Details 00:00:00
KEY PRINCIPLES Details 00:00:00
PROCESSES AND ACTIVITIES Details 00:00:00
TECHNOLOGY CONSIDERATIONS Details 00:00:00
SERVICE DESIGN
PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE DESIGN Details 00:00:00
KEY PRINCIPLES Details 00:00:00
PROCESSES AND ACTIVITIES Details 00:00:00
SERVICE TRANSITION
PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE TRANSITION Details 00:00:00
PROCESSES AND ACTIVITIES Details 00:00:00
SERVICE OPERATION
PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE OPERATION Details 00:00:00
KEY PRINCIPLES Details 00:00:00
PROCESSES AND ACTIVITIES Details 00:00:00
ORGANIZING FOR SERVICE OPERATION Details 00:00:00
CONTINUAL SERVICE IMPROVEMENT
PURPOSE, OBJECTIVES, SCOPE AND VALUE OF CONTINUAL SERVICE IMPROVEMENT Details 00:00:00
KEY PRINCIPLES Details 00:00:00
PROCESSES AND ACTIVITIES Details 00:00:00
REVISION AND DOUBTS
WRAP UP OF THE COURSE Details 00:00:00
SAMPLE ITIL® TEST

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  • $550
  • 180 Days
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